All our cakes are bespoke, made to order and are baked from scratch in our kitchen, using the finest, carefully selected ingredients. We take considerable care and attention to ensure that our cakes are always fresh, moist and tasty. The cakes are available in a wide variety of delicious flavours.
Consultations are by appointment only and are conducted free of charge. At the consultation you can see some of our designs and sample some of our cakes . Most importantly, we will discuss all the specific requirements for your day including cake detail, size and flavour. Any additional theme, colours, magazine clippings, flowers, dress design, invitations you can bring the more we can get an idea of how your cake can take elements of your day.
We ask for as much notice as possible when ordering wedding and civil ceremony cakes to avoid disappointment, and 2-3 weeks for other celebrations; however, depending on our schedule, we may be able to accept orders at shorter notice.
To confirm an order, a non-refundable deposit of 50% of the balance or agreed amount is required. This will secure your requested date and cake order. The outstanding balance is due no later than two weeks before collection/delivery.
If you wish to have alterations that affect the cost, after this date, the balance will be adjusted accordingly.
Payments can be made by Cash, online Transfer or PayPal if preferred.
A delivery fee is quoted at the time of order and included in the overall cost. Our cakes can also be collected from our base. Please note that If the cake is collected, the full responsibility for the safety of the cake is with the client and Plan It Cake will not accept responsibility for any damage to the cake that may occur after it has left our base.
If we are put in an extreme situation where we are unable to deliver your cake due to adverse or freak weather conditions such as snow or floods and these conditions may also make your venue inaccessible. We strongly recommend that you purchase wedding insurance to cover yourselves for this eventuality.
If your cake design requires fresh flowers, your florist will supply these. We will liaise directly with your florist regarding the specific floral requirements and we will decorate the cake with the flowers on site.
NB: Please note, some flowers are not suitable for use as cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse. Cakes decorated with non-edible materials
We like to create cakes that are entirely edible however, the use of non-edible materials for cake decoration is increasingly popular. Please note that accessories such as brooches, ribbons, silk flowers, diamantes, beads, feathers, etc, that are used to decorate some of our cakes, are not edible and must be removed from your cake before serving. All of our decorative gems and accessories are only used at the clients’ request and Plan It Cake accepts no responsibility for any physical harm that may arise from their use.
We offer an option of equipment hire for our cakes and a deposit is required. This is held in your file until the hired equipment is returned within 5 days, and in its original condition.
Deposits are non-refundable.
If you cancel your order for any reason up to one month before the requested date, all other monies paid except the deposit will be refunded by cheque or online transfer.
If your order is cancelled less than two weeks from the requested date, you will receive no refund.